Privacy policy

This Privacy Policy describes how Kindle Ridge collects, uses, and protects your personal information when you interact with our website and services. By using our site, you agree to the terms outlined below.

1. Information Collection

We may collect personal information from guests and website visitors in the following ways:

A. Booking & Payment Information

  • When you book a stay through our direct website, we collect your name, contact information, payment details, and reservation preferences. Payments are processed securely through Stripe, and we do not store your credit card information.

  • If you book through Airbnb, your information is processed in accordance with Airbnb’s policies.

  • We may take credit card details over the phone for reservations.

B. Communication & Marketing

  • If you provide your email, we may send you booking confirmations and pre-arrival details.

  • We send promotional emails and newsletters using an email marketing service. You have the option to opt out of marketing communications at any time.

  • We may send SMS or text messages to past and potential guests for informational and promotional purposes. You can opt out at any time.

C. Guest Preferences & Customer Support

  • We may collect guest preferences (e.g., room requests, special accommodations) to personalize your experience.

  • If you contact us for support, we may collect information to assist with your inquiry.

D. Website Data & Cookies

  • We may use tracking tools, such as Google Analytics, to analyze website traffic and improve user experience.

  • Our website may use cookies to enhance user experience, such as remembering your booking details.

2. Information Use & Sharing

We do not sell or rent personal information. We use collected data to:

  • Process bookings and payments securely.

  • Communicate important stay details.

  • Improve customer experience.

  • Send marketing messages if you have opted in.

  • Comply with legal obligations.

We may share limited guest information with trusted third-party service providers, such as:

  • Cleaning & property management software to coordinate housekeeping.

  • Email marketing platforms for communications.

  • Payment processors (Stripe) to handle transactions securely.

If required by law, we may disclose personal information in response to legal requests.

3. Data Protection & Security

  • We implement security measures to protect your personal information.

  • While we strive for secure transactions, no online platform can guarantee 100% security.

  • If unauthorized use of your credit card occurs due to a breach on our site, your liability is limited under the Fair Credit Billing Act (up to $50).

4. International Guests & Legal Compliance

If you are an international guest, your information may be stored and processed in the United States. We strive to comply with privacy laws applicable to our guests, including GDPR for European visitors.

5. Your Choices & Opt-Out Options

  • You can update your information or opt out of marketing emails by contacting us at stay@kindleridge.com.

  • You can disable cookies through your browser settings.

  • To opt out of SMS communications, reply "STOP" to any message.

6. Policy Updates

We may update this Privacy Policy from time to time. Continued use of our services implies acceptance of the updated policy.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: stay@kindleridge.com
Phone: 1-470-272-9041